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Customer satisfaction survey results

Customer satisfaction survey results

At the end of last year, our customers were asked for their opinion on the quality of our management, the quality of our product and the value we provide on a daily basis.  We would like to thank all the customers who participated by providing valuable information, comments and suggestions.

Once all the information had been processed, the results were as follows:

( rating from 1 to 5 )

VALUE CONTRIBUTION 3,86
QUALITY OF SERVICE 4,08
PRODUCT QUALITY AND RELIABILITY 4,01
LEVEL OF OVERALL SATISFACTION 4,09

Highlight among the most valued factors:

  • Technical knowledge and solutions (4.13)
  • Customer service (4.29)
  • Fulfillment of quality requirements (4,04)

And factors to improve management and customer satisfaction e.g. 1.4 Coordination of other processes (3.75)

Resultados de la encuesta de satisfacción de clientes

 

Congratulations to the entire Fundiciones Bereciartu team and thanks to all our customers.